SMS Terms & Conditions

  1. SMS Consent Communication:

    • The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

  2. Types of SMS Communications:

    • If you have consented to receive text messages from Gleam Team Pros, you may receive messages related to the following:

      • Appointment reminders

      • Follow-up messages

    • Example: "Hello, this is a friendly reminder of your upcoming cleaning appointment with Gleam Team Pros at [Location] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from Gleam Team Pros at any time."

  3. Message Frequency:

    • Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week regarding your appointments or account status.

      Example:
      "Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status."

  4. Potential Fees for SMS Messaging:

    • Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

  5. Opt-In Method:

    • You may opt-in to receive SMS messages from Gleam Team Pros in the following way:

      • By submitting an online form

  6. Opt-Out Method:

    • You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

  7. Help:

    • If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://www.gleamteampros.com/.

      Additional Options:

      • If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

  8. Standard Messaging Disclosures:

    • Message and data rates may apply.

    • You can opt out at any time by texting "STOP."

    • For assistance, text "HELP" at (616)600-9102 or visit our Privacy Policy and Terms and Conditions pages.

    • Message frequency may vary.

Services Terms and Conditions

1. Booking and Deposits
 -To secure a cleaning appointment, a 20% deposit of the total service cost is required at the time of booking.
-The deposit is non-refundable unless cancellation is made at least 48 hours before the scheduled service.
-The remaining balance is due upon completion of the cleaning service.

2. Pricing and Service Scope
 Our standard base price for all services applies to a one-bedroom, one-bathroom unit up to 400 square feet.
-Additional rooms, bathrooms, and increased square footage may incur extra charges.
-Any special requests or add-on services (e.g., deep cleaning, move-out cleaning, or appliance cleaning) will be quoted separately.

3. Cancellations and Rescheduling
 -Cancellations or reschedules made less than 48 hours before the scheduled appointment may result in forfeiture of the deposit.
-If the cleaning team arrives and is unable to access the property, the deposit will be forfeited, and a $50 rescheduling fee may apply.

4. Customer Responsibilities
 -The client must ensure access to the property at the scheduled time.
-Any fragile or valuable items should be secured before service. The company is not liable for damages to unsecured valuables.
-The client should inform the company of any specific cleaning instructions or areas requiring special attention before service.

5. Satisfaction Guarantee
 -If the client is not satisfied with the cleaning service, they must notify the company within 24 hours for a touch-up service to be scheduled.
-While refunds are not standard practice, we are committed to ensuring customer satisfaction. We will work with you to address any concerns and, where appropriate, offer a touch-up service or other solutions.

6. Liability and Limitations
 -Our cleaning team will exercise due care; however, we are not responsible for pre-existing damage or wear and tear on surfaces and appliances. Liability is limited to the cost of the service.
-The company reserves the right to refuse service if the property poses a safety risk to our cleaning staff.

7. Amendments to Terms
-The company reserves the right to modify these terms at any time. Clients will be notified of significant changes before their scheduled appointments.

By booking a service, you agree to these Terms and Conditions. If you have any questions, please contact us at this number: (616) 600-9102.



Last updated: March 11, 2025